Frequently Asked Questions
Q: Why are your prices so much better than other web sites?
A: Our purchasing power allows us to negotiate discounts from our suppliers that we pass directly to our customers. All items on our website are exactly the same parts listed on higher priced websites.
Q: Do you sell used or reconditioned appliance parts?
A: No - we do not sell used or reconditioned appliance parts. We sell only new appliance parts at wholesale prices.
Q: Do I have to create an account to place an order?
A: No - You do not have to create an account to place an order on our web site. You can simply check out as a guest.
Q: Do you ship to PO Boxes and how much is shipping?
A: Yes - We ship to fully qualified US Postal addresses which includes Post Office Boxes. The cost for shipping any order is just $6.95 and we use US Post Office (USPS Priority Mail), Fed-Ex, and UPS.
Q: Is your web site secure for online orders?
A: Yes - we take security very seriously. Our web site uses several features for security which includes EV SSL extended verification, Authorize.net merchant verification, daily malware scans, and domain certification. See our "Security & Privacy Policies" for detailed information.
Q: What is the charge "Parts Depot Online, Inc." on my credit card?
A: This is the company that owns and operates this web site. Additional information can be obtained by clicking the "pad lock" when in the SSL EV mode. Parts Depot Online, Inc. is a registered New York State Corporation.
Q: Who is Parts Depot Online, Inc.?
A: Parts Depot Online, Inc. is registered New York State Corporation that has been selling appliance parts online since 2002. Parts Depot Online, Inc. owns and operates this website to bring the lowest prices to the do-it-yourselfer by offering a bare bones approach to selling appliance parts.
Q: Why is Parts Depot Online, Inc. selling parts with this web site?
A: Parts Depot Online, Inc. identified a need for the do-it-yourselfers that just wanted the best overall prices with the lease amount of support. This need is driven by difficult financial times and high gas prices that force every customer to save as much money as possible.
Q: Why does your web address turn green when checking out?
A: This is due to a security feature in our SSL EV. Our company uses SSL for secure transfer of information in addition we have a "EV" extension to our SSL. This means our company has also been certified "Extended Verification" as a legitimate New York State Corporation.
Q: Where do your products ship from?
A: Orders ship from New York and in some rare occasions orders may ship directly from our suppliers located across the United States.
Q: When will my item ship?
A: Orders typically ship within 24 hours and delivery normally takes 2-5 business days but in rare cases 10 business days.
Q: Can I place my order over the phone?
A: Yes - Our phone order support is limited to lower costs which allows us to bring our customers the lowest prices.
Q: When can I place orders ONLINE using your web site?
A: 24 hours a day!
Q: What is your return policy?
A: 30 days - see our return policy for more information.
Q: What is your warranty on appliance parts?
A: 1 year from the purchase date - see our warranty policy for more information.
